STORE POLICY

CUSTOMER CARE

Customer Care

We’re here to help.

At Joohee LABEL, we’re committed to providing a smooth and enjoyable shopping experience. If you have any questions, concerns, or need assistance, please don’t hesitate to reach out.

Email: jooheelabel@gmail.com
We aim to respond within 24–48 hours.

Order Support

Need help with your order? Please include your order number in your message so we can assist you as quickly as possible.

Shipping

Orders are processed within 1–3 business days
Standard shipping: 3–5 business days (U.S.)
Tracking is provided for all orders

Returns

Please see our return policy page for detailed information
Contact us to initiate a return

Frequently Asked Questions

Do you offer free shipping?
Yes — we offer free shipping on orders over $75.

Can I change or cancel my order?
Orders are processed quickly, but contact us as soon as possible and we’ll do our best to help.

Do you offer exchanges?
We currently handle exchanges as returns + new orders for faster processing.

Our Commitment

We believe in keeping things simple, intentional, and customer-focused.

Thank you for supporting Joohee LABEL.

PRIVACY & SAFETY

Privacy Policy

Effective Date: 04/2026

Joohee LABEL (“we,” “our,” or “us”) values your privacy. This Privacy Policy explains how we collect, use, and protect your personal information when you visit or make a purchase from our website.

Information We Collect

When you visit our site, we may collect the following information:

Personal Information

Name
Email address
Shipping and billing address
Phone number
Payment information (processed securely through third-party providers)

Automatically Collected Information

IP address
Browser type and device information
Pages visited and time spent on our site
Cookies and usage data

How We Use Your Information

We use your information to:

Process and fulfill your orders
Provide order confirmations and shipping updates
Communicate with you about your purchase
Improve our website and customer experience
Send marketing emails (only if you opt in)

Sharing Your Information

We do not sell your personal information.

We may share your information with trusted third parties to operate our business, including:

Payment processors (e.g., Wix Payments, Stripe, PayPal)
Shipping carriers (e.g., USPS, UPS)
Email and marketing platforms

These providers only receive the information necessary to perform their services.

Our website uses cookies to enhance your browsing experience. Cookies help us understand how visitors use our site and improve functionality.

You can choose to disable cookies through your browser settings.

Data Security

We take reasonable measures to protect your personal information. All payment data is handled securely by third-party providers and is not stored on our servers.

Your Rights

You have the right to:

Access the personal information we hold about you
Request corrections or updates
Request deletion of your personal data

To make a request, please contact us at jooheelabel@gmail.com

Email Marketing

If you opt in to receive emails, we may send you updates, promotions, and new product announcements. You can unsubscribe at any time using the link in our emails.

Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated effective date.

If you have any questions about this Privacy Policy, please contact us at:

Email: jooheelabel@gmail.com
Business Name: Joohee LABEL
Location: Florida, USA.

PAYMENT METHODS

Credit / Debit Cards
PAYPAL

Payment Methods